Kayus Systems
Refund & Cancellation Policy
Kayus Systems provides tailored business systems consultancy, workflow improvement and custom implementation services rather than standard off-the-shelf goods. KAYUS SYSTEMS is a registered Nigerian Business Name (BN 9759219), operated as a sole proprietorship.
Before payment
You may review your custom solution plan and quote before deciding whether to proceed. Where the customer workflow makes it available, you may request one final revision before payment. You have no payment obligation until you choose to proceed with the final plan and quote.
After payment and before implementation materially starts
You may request cancellation by emailing [email protected]. Refund eligibility is reviewed individually and takes into account work already completed, resources already committed and unavoidable third-party costs incurred specifically for your engagement. Payment does not create an automatic entitlement to a full refund.
After implementation has started
Refunds are not automatic for tailored work already performed. Kayus will assess a request fairly based on the approved scope, completed work, committed resources and applicable third-party costs. Where appropriate, Kayus may consider any clearly identifiable portion of the paid service that has not yet been performed.
Third-party costs
External charges incurred specifically for your engagement may be deducted from an approved refund or treated as non-refundable where the third-party provider does not return those charges. Examples may include licences, subscriptions, usage fees or specialist services purchased with your agreement.
How to request cancellation or a refund
Email [email protected] using the email address connected to your Kayus request. Include your name, business name if applicable, the relevant plan or quote, the reason for the request and any information that may help us review it. Do not include passwords or full payment-card details.
Review and outcome
Kayus reviews each request individually and will communicate the outcome and any approved amount clearly after checking the engagement record, completed work and external costs. The time required depends on the circumstances and any information needed from the customer or a payment provider.
Applicable rights
This policy does not remove any rights or remedies you may have under applicable law. Engagement-specific terms in an approved plan, quote or separate written agreement may also apply, subject to those rights.